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Cards For Every Season
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Frequently Asked Questons
Why should I use Cards For Every Season?
Do I get to see a proof
?
Why can't I preview a proof online before I submit an order?
Can I send my photos via mail?
Why I see my proof, can I request changes?
I like a design that features the first and middle name, but I want the last name too. Can I add it?
I like a design that features three photos, but I only want to use one. Can I?
Will the colors in the printed card be exactly what I see on my monitor?
What if there is a mistake on my printed cards?
What is your cancellation policy?
Can I receive a refund if I am not happy with my product?
Q: Why should I use Cards For Every Season?
A:
Cards For Every Season was founded by a graphic designer, whose desire is to bring stylish and beautiful designs to parents. We know there is a lot of competition out there, but we are confident in not only our value and quality, but also in our innovative and stylish approach to design.
Q: Do I get to see a proof?
A:
Absolutely! All orders receive a JPG proof sent to the email you provided within 2 business days. We do not print your cards until you are absolutely satisfied with the proof.
Q: Why can't I preview a proof online before I submit the order?
A:
We are aware that other sites have computer-generated proofs for you to view before you order. At cardsforeveryseason.com, our designs and layouts are too intricate and complex to have an automated proof produced. Instead, each and every card is produced by the designer. This way, if the design needs to be slightly modified to best show your little one, it can be done. Also, the proofing process gives you a chance to communicate directly with the designer so you may request changes that an automated computer program would not be able to do.
Q: Can I send my photos via mail?
A:
Yes! Once you submit your order online, please mail your photos, with a reference to your order number, to:
Cards For Every Season
c/o Rebekah Martin
3284 Lema Drive
Spring Hill, Fl 3460
9
Your original photos will be returned to you with your completed order.
Q: When I see my proof, can I request changes?
A:
Yes. We ask that when you submit your information, you try your best to upload the correct photos you'd like to use, as well as the correct information. This ensures a quick proofing process and faster printing times. However, if you request changes we are happy to accommodate.
Q: I like a design that features the first and middle name, but I want the last name too. Can I add it?
A:
Of course! All the text that you see on the designs can be modified so it is exactly what you want. When you customize your card before checkout, enter the name as you would like it to read on the card. We can always modify during the proofing stage as well.
Q: I like a design that features three photos, but I only want to use one. Can I?
A:
Yes you may. Simply email just one photo and make a note of it when you customize. We'll modify the design for you.
Q: Will the colors in the printed card be exactly what I see on my monitor?
A:
As you may know, monitor settings can vary tremendously in terms of brightness, contrast and even colors. For this reason, it is impossible to say that your cards will match exactly what you see on screen. However, please take heart in knowing that the colors in each design were put together by our designer who has an expert knowledge of color theory. We are confident that you will enjoy the colors in your printed card.
Q: What if there is a mistake on my printed cards?
A:
We do our best to ensure that no mistakes are made. Cards For Every Season uses the information obtained from you via the form you filled out during the ordering process. We use that exact information and send you a proof for you to view. We ask that you double and triple check the proof. After you sign-off, that is what goes to print. If for some reason the printed cards have a mistake that occurred after the proof process, Cards For Every Season will reprint your cards at no cost to you. If the cards have a mistake that was due to incorrect information being entered by you, we must ask that you pay for the reprint of the cards. Please double and triple check your proof. We appreciate it!
Q: What is your cancellation policy?
A:
Our policy depends on the stage your order is in when you cancel. If we have not started your order, there is no charge. If we have started your order, there is a $10 cancellation charge. If you have approved the proof and we have started printing the order, you will be charged in full.
Q: Can I receive a refund if I am not happy with my product?
A:
We do everything we can to ensure happy customers but if for some reason, you are unsatisfied, you may return your entire order for a refund. The refund is for the cost of your order, not including postage. You are responsible for postage to return the product. If your order is not returned in full, a refund will not be granted.
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